Shipping Policy
Order Processing:
We aim to process all orders within 1-3 business days.
Please be aware that certain factors could influence processing times, such as incomplete payment,
insufficient address information, or high demand during certain seasons. In these instances, we will reach
out to customers via email before proceeding with the order to ensure a successful delivery.
Shipping Time:
United Kingdom & UK Highlands & Islands
Multiple purchases - we try to combine items into one parcel to minimise expense, but where there are
multiple parcels the cost is £9.99/parcel.
Northern Ireland & Ireland Only
Multiple purchases - we try to combine items into one parcel to minimise expense, but where there are
multiple parcels the cost is £4.99/parcel.
This service guarantees that any order placed before 2pm will ship from our depot the same day on the
next day delivery service *
Do Brexit rules apply when shipping between Ireland and Northern Ireland?
There will be no border checks, no customs declarations, and no tariffs when trading across the island of
Ireland. Therefore, it’s business as usual when sending or receiving goods between the Republic of Ireland
and Northern Ireland, and vice versa.
Do custom charges apply when shipping between Ireland and Northern Ireland?
No – it is business as usual. When trading between the Republic of Ireland and Northern Ireland, there are
no customs requirements, customs duties, or associated checks – therefore there are no additional
customs charges or costs.
European Union
Multiple purchases - we try to combine items into one parcel to minimise expense, but where there are
multiple parcels the cost is £29/parcel.
There are some factors affecting shipping that are beyond our control, including:
available information at our disposal.
Taxes and Duties:
Please note that placing an order with us does not cover any potential customs taxes or duties that your
country may impose on incoming packages. It is your responsibility to handle these charges. If you need
clarification on the rates, kindly get in touch with your country's customs office.
Important: ERSTON GARDEN cannot be held accountable for any delays caused by the customs clearance
process in the destination country. The timing of releasing your package rests solely with the customs
authorities, and we lack control in this matter.
Order Cancellation:
If you wish to cancel an order after payment, please contact us, and we will endeavor to assist you.
However, we cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse. If
processing or shipping has already taken place, we are regrettably unable to cancel the order, requiring you
to initiate a product return.
We aim to process all orders within 1-3 business days.
Please be aware that certain factors could influence processing times, such as incomplete payment,
insufficient address information, or high demand during certain seasons. In these instances, we will reach
out to customers via email before proceeding with the order to ensure a successful delivery.
Shipping Time:
United Kingdom & UK Highlands & Islands
- Express Courier Delivery With Fastway (2-3 Working Days)
Multiple purchases - we try to combine items into one parcel to minimise expense, but where there are
multiple parcels the cost is £9.99/parcel.
Northern Ireland & Ireland Only
- Express Courier Delivery With Fastway (1-2 Working Days)
Multiple purchases - we try to combine items into one parcel to minimise expense, but where there are
multiple parcels the cost is £4.99/parcel.
This service guarantees that any order placed before 2pm will ship from our depot the same day on the
next day delivery service *
Do Brexit rules apply when shipping between Ireland and Northern Ireland?
There will be no border checks, no customs declarations, and no tariffs when trading across the island of
Ireland. Therefore, it’s business as usual when sending or receiving goods between the Republic of Ireland
and Northern Ireland, and vice versa.
Do custom charges apply when shipping between Ireland and Northern Ireland?
No – it is business as usual. When trading between the Republic of Ireland and Northern Ireland, there are
no customs requirements, customs duties, or associated checks – therefore there are no additional
customs charges or costs.
European Union
- Standard International Courier (4-8 Working Days)
Multiple purchases - we try to combine items into one parcel to minimise expense, but where there are
multiple parcels the cost is £29/parcel.
There are some factors affecting shipping that are beyond our control, including:
- Weather conditions
- Holiday seasons
- Errors by the shipping company
available information at our disposal.
Taxes and Duties:
Please note that placing an order with us does not cover any potential customs taxes or duties that your
country may impose on incoming packages. It is your responsibility to handle these charges. If you need
clarification on the rates, kindly get in touch with your country's customs office.
Important: ERSTON GARDEN cannot be held accountable for any delays caused by the customs clearance
process in the destination country. The timing of releasing your package rests solely with the customs
authorities, and we lack control in this matter.
Order Cancellation:
If you wish to cancel an order after payment, please contact us, and we will endeavor to assist you.
However, we cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse. If
processing or shipping has already taken place, we are regrettably unable to cancel the order, requiring you
to initiate a product return.
